CottonWeb Limited Jobs Sr Officer IT Help Desk

Organization: CottonWeb Limited

WE ARE HIRING Sr. Officer IT Help Desk

Requirements:

Monitor and manage IT support tickets using the ticketing system.
Provide first-level technical support for hardware, software, and network issues.
Assist users with password resets, account access, and basic troubleshooting.
Escalate complex issues to the appropriate IT teams.
Maintain records of issues and solutions for future reference.
Install, configure, and update software and hardware as needed.
Ensure timely resolution of IT support requests to minimize downtime.
Basic knowledge of Windows, networking, and troubleshooting.