Organization: Weaves Corporation Limited

Position: Enabler Customer Service, Weaves Corporation, Karachi

We are currently seeking a qualified individual for the role of Enabler Customer Service based in Karachi.

Join our team as a Customer Service professional where this position is responsible for managing customer complaints, ensure timely resolutions and enhance service processes.

Responsibilities:

• Utilise the CRM system to manage customer complaints and inquires across all platforms promptly and accurately, track and resolve customer issues and update CRM tickets with accurate documentation
• Meet productivity targets and maintaining a high Quality Assurance Score, ensuring quick responses – high CSAT, reducing AHT and improving overall customer satisfaction.
• Stay updated with product knowledge and customer service best practices to enhance Average Quality Assurance Scores and expand knowledge
• Share insights, recurring issues, and suggestions with relevant teams to improve processes and elevate the overall customer experience.

Why Choose Us?

•We foster a culture of collaboration and continuous learning.
•You’ll have opportunities to work on projects that shape the future of fashion retail.
•Our supportive leadership helps you grow personally and professionally.

Experience:

•5- 7 years of experience in fashion retail industry to ecommerce, retail, logistics industry
•Advanced knowledge of CRM system
•Advanced knowledge of consumer behavior and retail industry trends

If you’re ready to take on this exciting opportunity and contribute to the success of Weaves Corporation, apply now at careers@weaves.com and mention ‘Enabler – Customer Service’ in the subject line.